verkflo.ai is a Singapore-registered business providing AI consulting, workflow automation and training services. This policy explains how we handle personal data when you visit our website, send an enquiry or book a consultation.
1. Information we collect
Depending on how you interact with us, we may collect:
- Enquiry information: your name, work email address, company name and the details you provide about your business needs.
- Booking information: your name, contact details, appointment information and any other information you choose to provide through our Calendly booking page, which may include a WhatsApp number.
- Website usage information: information about visits and interactions, such as pages viewed, approximate location, device/browser details and referral sources, collected through Google Analytics and associated technologies.
- Communications: information you provide when contacting us through WhatsApp, LinkedIn or other channels.
Please avoid submitting passwords, financial account details, confidential customer records or other sensitive information through the general enquiry form.
2. Why we use personal data
- To respond to your enquiry and discuss your requirements.
- To arrange, conduct and follow up on consultations.
- To assess potential services, prepare proposals and deliver services you request.
- To maintain website functionality, understand website usage and improve the visitor experience.
- To maintain appropriate business records, protect our systems and comply with applicable legal obligations.
We do not use contact form submissions to send promotional newsletters or marketing emails. If this practice changes, we will update this policy and implement an appropriate consent process.
3. Service providers and disclosure
We use third-party providers to operate parts of the website and manage communications, including:
- Formspree to receive and process contact form submissions.
- Calendly to arrange consultations and process booking details.
- Google Analytics to understand website traffic and usage.
- Website hosting and communications providers to host our website and support business communications.
These providers may process information on servers outside Singapore. Their processing is also subject to their applicable terms and privacy notices. Where applicable, we take reasonable steps to ensure that personal data transferred outside Singapore receives protection consistent with relevant legal requirements.
We do not sell personal data.
4. Analytics and cookies
Our website uses Google Analytics 4 to measure website traffic and interactions. Google Analytics may use cookies or similar technologies to distinguish visits and provide aggregated reports. You can manage cookies using your browser settings and may use Google's available opt-out tools. Disabling cookies may affect some measurement functions.
5. How long we retain information
We generally retain enquiries from prospective customers who do not become clients for up to 24 months after the last meaningful interaction, unless a longer period is reasonably necessary for a legitimate business or legal purpose. Client, transaction and other business records may be kept for different periods where required or justified. We delete or anonymise personal data when it is no longer needed for the purposes for which it was collected and no retention obligation applies.
6. Security
We take reasonable organisational and technical measures intended to protect personal data against unauthorised access, disclosure, alteration or loss. However, no internet transmission or storage system is completely secure. Please do not send sensitive or confidential information through the general website enquiry form.
7. Your choices and requests
Subject to applicable law, you may contact us to request access to or correction of personal data we hold about you, withdraw consent where applicable, or raise questions about our handling of your information. Withdrawal of consent may affect our ability to respond to or provide requested services.
8. Contact us about privacy
For privacy questions or requests, please use the contact form on our website and begin your message with “Privacy request”. We will respond using the contact details you provide.
9. Updates to this policy
We may update this policy as our services, tools or legal obligations change. The current version will be posted on this page with its effective date.